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Privacy Policy

PRIVACY POLICY:

Do Not Share Personal Information

RayGar will never email or call you to ask you to disclose or verify your raygardirect.com password, credit card or bank account number. If you are contacted or receive an unsolicited email which asks you for any of this information, disregard the request and report the incident to our Customer Services team.

We want to ensure that you can shop at raygardirect.com with confidence and would advise that you observe a few sensible precautions. Install Security Software, most threats appear in the form of malicious software or viruses so you need to ensure they are kept out. Ensure your computer is installed with antivirus and anti-spyware software and a firewall.

Get Updates

Security Software manufacturers have to constantly respond to new threats. They do so via updates that iron out any bugs. Update regularly to keep your security software at its most effective.

Password Protect

Use strong and smart passwords for log in. Using upper and lower case characters, adding numbers and special characters to your password will make it more difficult for others to guess. Regularly change your password and always logout at the end of a session.

Lookout for the Padlock Protocol

This will appear in the internet browser border not on the web page itself. This will appear on our site when you start the payment process.

Can you assure me about credit card security on your site?

We take online security extremely seriously and have taken rigorous precautions to ensure that your payment information is processed confidentially and accurately.

We don't hold sensitive payment details about our customers. When you input your card details during shopping or into your account area, the card processor retains all the information about your card and only issues RayGar with a unique token identifier. This token then allows us to process the cost of your order against your card. It also allows us to issue refunds or process, for example, backorder charges. We don't have access to your complete card details.

Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.

Can you let me know what your privacy policy is?

We are committed to safeguarding the privacy of our website visitors. In this policy we explain how we will treat your personal information.

Collecting personal information

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)

Information that you provide to us when registering with our website (including your email address, gender, date of birth)

Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)

Information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address and card details - we do not store sensitive payment card data on our own systems, this is managed by a 3rd party payment provider, PayPal)

Information that you post to our website for publication on the internet (including reviews, questions and answers)

Information contained in or relating to any communication that you send to us (including customer support queries via email, live chat conversations, the communication content and metadata associated with the communication)

Any other personal information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

Administer our website and business.

Personalise our website for you.

Enable your use of the services available on our website.

Send you goods purchased through our website.

Send statements, invoices and payment reminders to you, and collect payments from you.

Send you non-marketing commercial communications.

Send you email notifications that you have specifically requested.

Send you our email newsletter, if you have requested it.

Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).

Deal with enquiries and complaints made by or about you relating to our website.

Keep our website secure and prevent fraud.

Verify compliance with the terms and conditions governing the use of our website.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

You may choose to complete the purchase of goods via PayPal. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

To the extent that we are required to do so by law.

In connection with any ongoing or prospective legal proceedings.

In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: including the United States of America and Russia (Russian Citizens Data Only)

Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to the transfers of personal information described in this Section.

Retaining personal information

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

1. to the extent that we are required to do so by law;

2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers.

All electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when using it to log in to our website).

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email.

Your rights

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Our details

This website is owned and operated by RayGar Ltd.

We are registered in Northern Ireland under registration number NI606537, and our registered office is at RayGar Ltd, 28 Union Street, Cookstown, BT80 8NN.

Our principal place of business is at RayGar Ltd, The Old Clubhouse, 20 Sandholes Road, Cookstown, BT80 9AR.

You can contact us by writing to the business address given above, by using our website contact form or by email to sales@raygardirect.com